Our EPICOPTIMUS service, is a managed router service, that offers a quality router that provides connection to the Internet and excepectional WIFI to devices in your home. With this service, EPICTOUCH technicians will have access to your router to assist in providing an expectional Internet use experience.
Customer will be billed the monthly recurring charge per router and access point(s). The term will automatically
renew each month unless the router is returned to EPICTOUCH. Setup includes, installation of dual band 2.4/5.0 GHz
router, and assistance in connecting most devices at initial installation of the service. If additional access points(APs), our Mesh Units, are needed and chosen to be added, additional charges may apply.
Regarding this service, customer agrees:
1. To use the equipment only for the purpose of managed router/WIFI service for your EPICTOUCH broadband service account.
2. The router/mesh units cannot be used with any other broadband or internet service provider or for any other purpose.
3. To keep the WIFI password secure and only available for use within the immediate household that is subscribing to both EPICTOUCH broadband and Managed Router service.
4. To prevent all unauthorized connections or use of the Manager Router.
5. To prevent tampering, altering, resetting, or repairing the equipment by any person other than agents of EPICTOUCH.
6. To assume complete responsibility for loss of such equipment regardless of cause.
7. To authorize agents of EPICTOUCH to remotely access tomanage router and mesh units.
8. To grant to EPICTOUCH royalty-free, non-exclusive, right and license to use, copy, display, perform, store, distribute and modify subscriber Data as necessary to perform the Service. “Data” means all electronic data and information submitted by you for set up and provisioning of the Service, and information created, generated, or collected by EPICTOUCH and its agents in the furtherance of this Agreement and the security, performance and enhancement of the Service.
9. To authorize agents of EPICTOUCH to remotely access the router and mesh units as needed for supporting this managed service and supporting customer's Internet use experience. Remote service offered during normal business hours. After hours, weekends and holiday support may not be available.
10. To grant reasonable access to agents of EPICTOUCH to service, replace, and retrieve said equipment
11. To return the equipment in good condition within 10 days of canceling broadband internet service with EPICTOUCH. In the event the equipment is not returned to EPICTOUCH in good condition, customer agrees to pay “Unreturned Equipment Fee” of up to $300.00 for the wireless router, and up to $90 for each access point. The return location is: EPICTOUCH, 451 Morton, Elkhart, KS 67950.
12. That this agreement is subject to change and one can request a updated copy from EPICTOUCH website or from the location stated in item 11.
